Privacy Policy

Last updated: 23/01/25

At Kar-Rama Hotel, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information. By staying with us or interacting with our website, you agree to the practices outlined in this policy.

Use of Your Personal Information

We may use your Personal Information for the following purposes:

  • To manage your reservation and booking.
  • To ensure a smooth check-in and check-out process.
  • To provide the services and amenities you request during your stay.
  • To improve our services, such as understanding guest needs and preferences, and enhancing your experience.
  • To send you emails, newsletters, promotions, and marketing materials about offers at our partner organizations or to contact you by telephone.
  • To comply with any legal obligations.

Collection of Personal Information

We collect the following types of information:

  • General Information: We use anonymous data to analyze trends and improve our services. This may include information such as the number of room nights booked, where guests are from, room rates, age, gender, and the purpose of your travel.
  • Personal Information: Includes your name, age, email address, contact details, credit card information, and dietary preferences. This information may be collected during your booking process, upon check-in or check-out, or while interacting with us during your stay.
  • Sensitive Information: We do not collect sensitive information unless you provide it voluntarily, such as specific health requirements or lifestyle details.

Data Collection

When you interact with our website, we collect data such as:

  • Your IP address, server address, date and time of visit, pages you accessed, and the browser used to access the website.
  • Location data and device type.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Sharing and Use of Your Personal Information

We will only use or disclose your personal information for the purposes mentioned above or as required by law. We may share your personal information with partner organizations for the purposes of making bookings or providing services related to your stay.

Cookies

We use cookies to enhance user experience, facilitate online transactions, and improve security. If you do not wish to receive cookies, you can adjust your browser settings, but doing so may affect your ability to use some parts of our website.

Protection of Your Personal Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Accessing and Correcting Your Personal Information

You have the right to access and correct any personal information we hold about you. To request access, please contact us at [email protected].

How We Handle Complaints

If you feel that we have not handled your personal information appropriately, please contact us. We will address your concerns as quickly as possible.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Please check this page regularly for updates. By continuing to use our services, you agree to the terms of the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Kar-Rama Hotel
153 Deakin Avenue
Mildura, Victoria 3500
Email: [email protected]
Phone: 03 5045 3811